Always have great service with your team. Your website is easy to get our orders in efficiently and it's great that it informs me immediately if a product is out of stock. Just a note to please check whomever you have sealing the essential oils, we have had a few lately that the oils have seeped out the lid and over the labels. I'm sure you are constantly upgrading the barcodes on your products, it would be great if your full range were barcoded ;-)
The stuff is familiar with the products they are selling, and are able to advise accordingly
It think 30 years of experience says it all. I have used a verity of brands but I find Escentia to be the best. Best of all, it is South African.
No matter who you deal with, you feel welcomed at Escentia. Thanks to all the hard work you guys put in. It feels personal and authentic. I'm glad Escentia is still going strong after all these years. I recommend you whenever I can. Keep up the impeccable service and product offerings Mark.
Reliable.
Ordering is a breeze, delivery is efficient, product is of quality and affordable compared to everyone else! Love Escentia :)
Escentia has found the perfect balance between professional and personal service. I feel like part of the extended Escentia family in the way they deal with queries and their regular email updates and specials, but at the same time they are prompt and professional on the business side of things. I continue with Escentia as my supplier because of the high quality and yet reasonable prices of their oils, and I recommend them to others for the same reason.
We have been dealing with Escentia for a few years now, and their service has always been wonderful. The oils are always of good quality, and their pricing is very competitive in general. The only reason I gave 4.5 and not 5 stars is because some oils we often order are sometimes out of stock the past while. But they do notify you of restocking :). Thank you Escentia team!
I made contact with your company re registration and was assisted byChanel. She guided me through the process, very friendly service.
I have been a loyal customer of Escentia's for many years and have been consistently impressed by the quality of their products and swift service. Well done all of you!
Hi there Pauline, we are thrilled to hear about your positive experience with Escentia! Our team works hard to deliver top-notch products and excellent service, so it's always rewarding to receive such positive feedback from our valued customers like you. Thank you for being a loyal part of our community over the years. We look forward to continuing to serve you with the same level of excellence. If you ever need anything, don't hesitate to reach out. Thanks again for your support! The Escentia Team
Placing an order and collecting is always a breeze. Staff are extremely friendly and helpful. All products are of the best quality.
Love all of their products, fantastic quality
Rarely do you find a team of people dedicated to offering a top notch service to back up their products. The Escentia team shows genuine interest and attention to detail, which matters to me. I can highly recommend Escentia if you are looking for anything DIY, Aromatherapy (especially essential oils) related. You're in good hands!
Excellent products and great service from friendly staff members.
We're delighted to hear that you had such a positive experience with our products and service! Our team strives to provide excellent service and it's fantastic to know that our efforts are appreciated. Thank you for choosing us, and we look forward to serving you again soon! The Escentia Team
Escentia is the only company that I trust to give purity in their oils, honest business ethic and the most FABULOUS customer service ever!
Thank you so much for your glowing review of Escentia! We greatly appreciate your trust in our products and are thrilled to hear that you value our commitment to purity and honest business practices. It's also wonderful to know that you've had a fantastic experience with our customer service team. We strive to ensure that every interaction with our customers is not only helpful but also leaves a positive and lasting impression. Your feedback means a lot to us and serves as motivation to continue delivering exceptional products and service. We look forward to serving you again and appreciate your support of Escentia! The Escentia Team
I want to highly reccommend Mrs Simon as she is always pleasantly helpful and certainly thinks outside the box. She recommended strong garlic oil to combat our mole investation in the garden. IT Worked after everything else failed. A brilliant tip as we live in an estate next to a farm and it is was a never ending problem. I have had redness and pain on toes when they slightly start being ingrown in the corners. On her advice, I now apply a drop or two twice a day when I notice it, and GONE! Thanks Charmaine Simon for caring enough and listening to try and find solutions .
Thank you so much for your glowing recommendation of Charmaine and her ingenious solutions. It's wonderful to hear about your positive experiences. Her approach truly seems to be paying off! I'm delighted to hear that her suggestion of using strong garlic oil effectively tackled your mole issue in the garden. It sounds like a challenging problem, especially given your location near a farm. How satisfying it must be to have found a solution after trying everything else! Moreover, it's fantastic that you've also found relief for your ingrown toenails. It's heartening to see her dedication to finding practical and effective solutions for your concerns. We can certainly explore specifically targeted ideas, especially in health-related applications. It's fascinating to consider how thinking outside the box can offer innovative solutions to those tricky, elusive problems. Thank you for suggesting such an intriguing area of exploration! The Escentia Team
I have not had this Excellent service, friendliness and help in years. Matthew went the extra mile and gave me exactly what I wanted, although they did not use the same product he manage to satisfy my needs. I want to thank Matthew and Congratulate him for excellency and for a fantastic team that are hands on, Take note, they always answer their phones in time, and are very helpful. May your business be blessed.
Thank you so much for your wonderful feedback! We appreciate your kind words about Matthew and our team. We're committed to providing excellent service and meeting our customers' needs. We look forward to serving you again soon.
My first purchase from Escentia was in 2011 when I returned from UK to Zimbabwe and set up my aromatherapy product range (I am a fully qualified Aromatherapist, Reflexologist & Massage Practitioner). Excellent quality oils were hard to come by back in the day. Having found Escentia - my life has bloomed and my work has blossomed in to a full blown African Apothecary based in Harare. Without Escentia and their unwavering service and ethos - I wonder where I would (or wouldn't) be now! Long may our relationship continue as we move forward and conquer the earth with essential oils, integrity and passion. Best wishes to all members of staff - all of whom have been excellent in their efficiency and work ethos. Bravo! Katie Rose
Thank you for sharing such an inspiring and heartfelt review! It's truly heartwarming to hear about the profound impact Escentia has had on your journey as an aromatherapist and entrepreneur. Matthew and our team are thrilled to have played a part in supporting your work and passion over the years. We understand the importance of quality products in your field, and we're delighted that our oils have contributed to the success of your African Apothecary in Harare. Your kind words fuel our dedication to maintaining exceptional service and upholding our ethos. We're committed to continuing this journey with you, providing the finest essential oils and unwavering support as you conquer new heights. Thank you once again for your trust and loyalty. Here's to many more years of collaboration, growth, and success together! The Escentia Team
Always excellent.
Thank you so much for your wonderful feedback! We appreciate your kind words. We're committed to providing excellent service and meeting our customers' needs. We look forward to serving you again soon. The Escentia Team
"Wow! I can't praise Escentia's sales team enough! They were lightning-fast in responding to all my queries, and their expertise blew me away. Not only did they answer every question I had, but they also provided valuable insights that made my shopping experience a breeze. And talk about reliability! My stock arrived exactly when they said it would, no delays, no excuses—just top-notch service from start to finish. Escentia, you've definitely earned a loyal customer in me. Keep up the fantastic work!"
That's wonderful to hear! We're thrilled you had such a positive experience with Escentia's sales team. Thank you for sharing your feedback and for choosing Escentia. We look forward to continuing to provide you with excellent service in the future!
The ordering process was smooth sailing and I was always informed via email every step of the way.
The people who work there are so friendly and wonderful to be around!
Always ready to assist with queries and products are amazing. Pure essential oils at their best!
154 President Brand Road
Rynfield 1501
At Escentia, our journey started with a simple dream and a profound love for the natural energy of plants. Founded in 1994, we set out to provide exceptional essential oils, carrier oils, and related products. Over the years, our product selection has expanded significantly, now boasting one of Africa's most extensive collections of essential oils. We're committed to sourcing and bottling only the purest oils available globally. Our range continues to evolve to meet diverse individual preferences, offering pure essential oils, organic options, standard varieties, and carrier oils. Our knowledgeable team is dedicated to answering your queries and empowering you to explore the world of aromatherapy confidently. Reach out to us today, and let us guide you towards enhancing your well-being in your hands.
• Anyone can post a review, however all reviews will need to comply with our terms of use and the privacy policy
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews written on your own initiative are immediately shown online and verified within 72 hours
