I'm a professional guitar player and own about 25 guitars. First time buying at The Fellowship of Acoustics and I have to tell I'm very impressed by the peoples who work in this store. I was interested by an acoustic guitar (Lowden 12 strings) they had in store, so I sent a message asking more details of this guitar, and 10 minutes after, I got an answer from Marc. I asked him if they had a video of someone plays this guitar and Marc answered to me "We don't have a video but we will do it for you today". Waouhhh !!! So, one hour after, I received an email from Tom with the Youtube link of the video he just recorded for me. Waouhhh again !!! I asked more questions in an another email and Rudi answered me in the evening at 10pm !!! So I was in a very trusty relationship with all this guys and made the order in the evening. At 11pm, an email from Rudi who told me "Thank's Arnaud and congratulations, the guitar will be send tomorrow". I received also others kind messages from Tom and Coen. I received the Lowden 2 days after and all was perfect, mint condition as described by Marc and on the web site, new strings installed on the guitar, protection behind the strings and the neck, and a very good cardboard box and packaging. Also very fast delivery !
So, this is the first time I buy at this store and probably not the last !
Thank's Rudi, Tom, Coen, and Marc (sorry if I forgot someone !)
No suggestions, everything is perfect !!!