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Kiyoh is a specialist in customer reviews. Webshops use our rating system to collect and publish reviews. This way you show potential customers that they are placing an order with a reliable online shop. Moreover, it gives you, as the owner of a webshop, the opportunity to make improvements thanks to the feedback obtained. Kiyoh started in 2009 and we are still growing. There are already thousands of webshops using kiyoh. We also work together with Home Shopping Guarantee. Show what you stand for; a satisfied customer is worth its weight in gold.
Why customer reviews are important
Customer reviews can increase your webshop’s conversion rate and help improve customer satisfaction. By collecting customer feedback, you gain insight into their experiences and can make targeted improvements.
Visibility on Google
Every shop wants to come up as high as possible in the search results on Google. Kiyoh helps you get found better. As an official Google Partner, we make sure that all kiyoh reviews are included in Google Shopping and in Google Ads campaigns. The yellow stars shown next to company information in Ads can also be used in your organic search results. New customers who want to place an order for the first time will then also see you as a trustworthy party more quickly. Learn more about our Google partnership.
This is how to recognize kiyoh
Companies working with kiyoh’s rating system can be recognized by our logo or use of our brand name in combination with a specific widget. Our clients often display these on their website and in other communications. If you click on it you will be taken to all the reviews that have been written. Here you can find an overview of some of our clients and partners. We also cooperate with Thuiswinkel Waarborg and Webshop Keurmerk. Members who use one of these labels can use the system of kiyoh in the style of the label.
This is how we ensure reliable reviews
At Kiyoh, we value reliable reviews. Only real reviews and stories written by customers who have actually made a purchase from your online store are displayed. Our review system actively invites customers to leave a review and checks the reliability with built-in barriers. These techniques ensure that the reviews are from real customers. Should you nevertheless come across a review that you suspect is not authentic, you can easily report it. Our review specialists will then immediately investigate further.
Positive and negative reviews
Every web shop receives both positive and negative reviews. If the overall score is high, this means that the number of negative reviews will be lower, but points for improvement will always remain. To paint as realistic a picture as possible, customers cannot remove negative reviews themselves. However, companies can respond to them to address and resolve complaints. Customers appreciate it when companies handle criticism in a customer-friendly manner.
Kiyoh may remove a review if it does not meet our guidelines or contains personal data. We always refer to the original review via a link to ensure full transparency.
Why reliable reviews are important
A potential customer does not fall for implausible reviews. Therefore, always ask customers to leave an honest review. This increases credibility and convinces new customers to make a purchase. Handle criticism sportily and show that you are willing to solve problems.
Learn more about how reviews are collected.
For more information, review our Terms of Use and find out how we combat fake reviews and ensure transparency.
Get in touch
Are you interested in improving your webshop’s customer reviews? Contact us today to find out how Kiyoh can help your webshop!
