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At klantenvertellen, trust is our number one priority. That’s why we think it’s important that reviewers have a clear understanding of how we work and how their review counts in building the reputation of your favorite company. When you write a review, you give a (total) score to a company, using 1 – 5 stars. In addition to the score, you can also share your experience which allows you to further explain your score. In this article, we will learn how the total score is calculated, as well as the differences between the multiple scores on the klantenvertellen platform.
Why are there two scores on the review page?
At klantenvertellen, we not only collect reviews, but also scores. By giving a review, you leave a score using stars. You can review the entire shop, but sometimes also a specific product! These are called product reviews. The review score is given by customers to measure their overall experience with the company, by ticking 1 – 5 stars. At klantenvertellen, the total total score is calculated and the total score of the last 12 months.
How is the 12-month total score calculated?
The Google algorithm may be extremely complex and mysterious, but at customer stories we keep it nice and simple. The total score calculated over the last 12-month period is exactly what it sounds like: the average of all scores left over the last 12 months. At customer storytelling, we believe this provides the most accurate and up-to-date picture of customer satisfaction with businesses.
Does my score actively count?
As you can see, the arithmetic in calculating the total score at customer stories is not complicated at all. This not only makes it easier for us, but also ensures that every reviewer’s voice – positive or negative – counts. We find it important that every voice is heard at klantenvertellen The klantenvertellen reviews are also editable: so in case you get further help after posting the reviews, you can simply edit them back.
What happens if I leave a negative review?
A positive or negative review does not matter. If it meets our terms of use, the review will be posted. Making mistakes is human, and this can happen even as a business. If you have a negative experience, it makes sense to leave a negative review immediately. When you do this, the company in question will be notified of your review. They may want to help you further and get in touch with you. After they help you further you get another chance to adjust your review – assuming you were adequately helped of course.
Are all those positive reviews accurate?
Every webshop has to deal with critical reviews or dissatisfied customers from time to time. Every review can be responded to by the company. This reveals how a company deals with criticism and whether complaints are resolved. If you see that a company has received many reviews in a short time, it may be because they have asked many customers at once to post a review. Web shops choose who they invite for a review, usually without knowing in advance what the customer’s experience was like. We ensure that this process remains fair and have regular discussions with our customers to ensure that not only good customers are asked for a review. This prevents a one-sided and implausible picture.
How do we ensure reliable reviews?
When you order a product (online) from one of our customers, you are invited to leave a review. This review often consists of a short questionnaire, where you have the opportunity to give an explanation. Klantenvertellen makes every effort to filter out fake reviews through built-in barriers that identify fake reviews. It is possible to report a review if you suspect it is not genuine. Our specialists will then investigate further. Reviews cannot are modified or removed by the company, only by the customer himself. More information can be found here.
Why can I post only one review?
Customers are allowed to write one review per purchase about their experience with a company to prevent abuse. This prevents satisfied customers or acquaintances of the company from manipulating the review score. However, it is possible to write more than one review if you have purchased another product or service from the same company.
Can customers edit or delete reviews themselves?
Reviews cannot be edited or deleted by the company from which you made a purchase. However, companies can respond to reviews to resolve any complaints. As a customer, you can always edit your review yourself if your experience changes. Klantenvertellen Moreover, always refers to the original review.
Are there any reviews on the review page for which an incentive was received?
Through klantenvertellen, it is not only possible to collect shop reviews, but also product reviews. This makes it possible for customers to share their experience with a specific product; so that future customers immediately have an accurate picture of their future purchase. This increases the conversion rate on each product, thus generating more revenue per product. Even better, thanks to our Google Partnership, these reviews are indexed and easier to find . Google shopping dominates the online shopping experience more and more, so it is of utmost importance that your listing stands out within Google as much as possible – and of course you do this with reviews!
Your voice matters!
Customer Storytelling is all about trust and your opinion matters. We bring scores to life with recent averages and make both shop and product reviews shine, along with Google. And if something goes wrong? No worries, at customer tell, every review can be adjusted. Your feedback makes a world of difference. Get heard and help businesses grow.
