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Everything you need to know: FAQs
We’ve designed this page to serve you best, whether you’re new to Kiyoh or already an existing customer. Our frequently asked questions are divided into two sections so you can easily find the right information tailored to your situation.
Are you new to Kiyoh? Then we have a section especially for non-customers, where you can read all about how Kiyoh can help you collect customer reviews and improve your online reputation. As an existing customer, in the second section you will find extensive information on managing your account, generating more Google reviews, and optimizing your business presentation on the Internet.
Kiyoh provides you with the tools to easily collect customer reviews and strengthen your online presence. We are here to help you anytime you have questions.
Not a customer yet ?
Start collecting reviews quickly and easily through Kiyoh. Sign in via this button and see how you can use customer reviews to strengthen your reputation
Want to switch to Kiyoh? It’s easy! Share your old reviews with us, and we’ll take care of the migration to our system. We offer a link to webshop software, a personal review advisor and useful features such as Product Reviews and an Easy Click module. Sign up or contact us on 013 70 09 708 or [email protected] for more information. Read more.
Discover Kiyoh’s powerful features that help you collect and manage reviews. From advanced analytics to integrations with your existing systems, we have it all! Check them all out here.
Kiyoh offers several links for automated review requests that allow businesses to easily collect customer reviews. These links include integrations with popular e-commerce platforms such as Magento, WooCommerce, Lightspeed and Mijnwebwinkel. In addition, API links can be created for custom solutions, and there are also options for links through email marketing tools. This allows companies to automatically send review requests based on customer interactions such as a purchase or order status. Be sure to check out our link partners page for more info.
Strict control mechanisms, transparent procedures and compliance with laws and regulations actively combat fake reviews.
We are working with the ACM to prevent fake reviews on our platfrom. Read more here.
Are you already a customer?
Every customer of ours gets their own review page within kiyoh. This page is displayed organically along with your score and number of stars. Kiyoh is also Google Partner so review stars can be automatically loaded into the Google ad when you meet the Google guidelines. As a Google partner, the reviews can also be published within Google Shopping and Google My Business. Within Google Shopping, your recommendation score and number of reviews are included. Within Google My Business, your score and number of reviews will be published.
On our review pages we publish both the average review score over the past 12 months and as well as the total review score, in order to give a good idea of the current experience with this company. The scores are calculated based on an average and does not depend on other factors. Read more.
Kiyoh values the reliability of reviews. Real reviews and stories, written by customers who have actually purchased a product or service. Our review system actively invites customers to leave a review. To check the reliability of reviews, we have built barriers into our system to ensure that the reviews given are from real customers. Still, sometimes it happens that a review is spurious. If you use our review system and suspect this, you can report the review. Our review specialists will then investigate the review further.
Reviews cannot be edited or deleted by the company from which you made a purchase or took a service. However, a company can respond to them so that any complaint is resolved. So even negative experiences are simply shown. If necessary, the given review will be adjusted afterwards, but only the customer himself can do this. Moreover, we always refer to the original review with a link. Kiyoh can remove a review, but only when it does not meet our guidelines or when personal data is shared. See here our terms and conditions.
Our review specialists will be happy to inform you about this. Together we will devise an approach to collect as many reliable reviews as possible. You can also ‘warm up’ customers yourself. For example, announce to customers that they will be invited to leave a review and tell them that you value this.
Kiyoh cooperates with a group of linking partners. These reputable online marketing agencies know our system inside and out and are convinced of all its advantages. Contact us if you want to be in this list yourself soon.
Our advice is not to do this, as a customer may experience this as steering. Google also has certain guidelines for this, read more. In addition, since May 28, 2022 there are new rules for online sales. Because of new European directives, consumers are better protected online. This includes the following question: Can I give away incentives for reviews? Despite our negative opinion, we, as kiyoh, cannot rule this out 100%, unfortunately. Outside of our mailing, a business owner can still offer incentives of his own accord. Think of an own mailing, offering an incentive personally, etc. Should you as a customer want to use this in the review invitations, you are obliged to mention this in accordance with the new legislation when publishing your reviews.
If so, please contact us at 013-7009708 or send an email to [email protected]. Or go directly to our Help Center. If your question is not listed here or if you have any suggestions, feel free to contact us and we will add them to the FAQ page.
Are you a consumer?
Writing the perfect review does not have to be a challenge, to make it easier for you, we have written this handy tutorial. Click here.
At kiyoh, we love transparency. Your review will be posted online immediately. Curious about what steps we take to ensure the integrity of our platform? Click here for more information.
As a reviewer, you can have your review modified or deleted. You do this by contacting us in writing so that we can verify your e-mail address. Reviews cannot be adjusted or removed by the company from which you made a purchase or purchased a service. However, a company can respond to this so that any complaint can be resolved. Negative experiences are simply shown. Kiyoh can remove a review, but only when it does not meet our guidelines or when personal data is shared. Read more in our terms of use.
Buyers of a product or service are allowed to write one review about their experience with the company. We do this to prevent abuse. Satisfied customers or acquaintances of a company can hardly manipulate the review score this way. Our systems are set up so that we receive a notification when someone tries to give multiple reviews. However, it is possible to give more than one review if you have purchased another service or product from the same company.
Using our handy review page, you can see with just a few clicks whether the company in question collects reviews with Kiyoh.
Please contact us at 013-7009708 or send an email to [email protected]. Or go directly to our Help Center.If your question is not listed here or if you have any suggestions, feel free to contact us and we will add them to the FAQ page.
