Our Terms and Conditions

The following definitions apply in these Terms and Conditions:

• Agreement: the agreement between the Contracting Party and Klantenvertellen under which Klantenvertellen provides Services to the Contracting Party.
• Contracting Party: the legal entity or natural person acting in the exercise of a profession or business with whom Klantenvertellen has entered into an Agreement.
• Defect: the failure of the Service to meet the functional specifications laid down in the Agreement in a material sense.
• Terms and Conditions: these conditions, regardless of the form in which they are made known.
• GDPR: Regulation (EU) 2016/679, the General Data Protection Regulation.
• Intellectual Property Rights: all intellectual property rights and related rights, such as copyright, trademark rights, design rights, trade name rights, database rights, and rights to know-how.
• Personal Data: the meaning given to it in the GDPR.
• Service: all work and activities that are the subject of the Agreement.
• Klantenvertellen: Klantenvertellen bv, located at Herikerbergweg 88, 1101 CM, Amsterdam, registered with the Chamber of Commerce under number 27198207.

2.1 These Terms and Conditions apply to all offers and Agreements regarding the provision of Services by Klantenvertellen to the Contracting Party.

2.2 If any of the provisions of these Terms and Conditions are null and void or annulled, the remaining provisions will remain fully in force.

2.3 Once these Terms and Conditions have applied to a legal relationship, the Contracting Party is deemed to have agreed in advance to their applicability to subsequently concluded and future Agreements.

2.4 Deviations from the Terms and Conditions are only valid if expressly agreed in writing.

3.1 All offers and quotations from Klantenvertellen are without obligation, unless expressly agreed otherwise in writing.

3.2 All registrations by the Contracting Party are binding and cannot be revoked.

3.3 Klantenvertellen is entitled at all times to refuse a registration without the Contracting Party being entitled to compensation.

4.1 Klantenvertellen will endeavor to promote and present the services, website, and/or business of the Contracting Party in the agreed manner.

4.2 Klantenvertellen will strive to deliver the Service within the agreed timeframe and according to the agreed specifications. All mentioned timeframes are merely guidelines.

4.3 Klantenvertellen cannot guarantee that no Defects will occur. Klantenvertellen will endeavor to remedy Defects as quickly as possible.

The Contracting Party will cooperate in the execution of the Agreement as reasonably necessary. The Contracting Party will, among other things, provide all necessary data and materials in a timely manner.

6.1 The Contracting Party owes the agreed fees for the use of the Service. All due fees are, unless expressly stated otherwise, in euros, excluding VAT and other levies.

6.5 Payment must be made in the manner indicated by Klantenvertellen, prior to the delivery of the Service or in any case within 14 days of the invoice date.

The Intellectual Property Rights related to the Service and all results thereof remain with Klantenvertellen or with the third party from whom Klantenvertellen has obtained the rights.

Klantenvertellen processes Personal Data to be able to provide the Service. Klantenvertellen will ensure that the processing of Personal Data complies with the GDPR and the Privacy Policy published on its website.

9.2 Klantenvertellen is not liable for any damage suffered by the Contracting Party, unless this damage is caused by intent or gross negligence of Klantenvertellen.

9.3 The total liability of Klantenvertellen will never exceed the total fee payable by the Contracting Party for the relevant Service, with a maximum of € 2,000 per incident.

11.1 Unless expressly agreed otherwise, the Agreement is entered into for an initial period of one (1) year. Upon expiration, the Agreement is tacitly renewed for periods of one (1) year, unless one of the Parties terminates the Agreement in writing no later than one (1) month before the end of the contract period.

11.4 Termination or dissolution of the Agreement never releases the Contracting Party from any payment obligation regarding Services already provided by Klantenvertellen.

Dutch law applies to the Agreement. All disputes will be settled exclusively by the competent court in Amsterdam.

These Terms and Conditions were filed with the Chamber of Commerce in Amsterdam on March 16, 2020.