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Collect customer reviews directly
within your own site or app with the
SmartSurvey API
Collect customer reviews directly within your own site or app with the SmartSurvey API
Integrate a secure, user-friendly questionnaire directly into your platform.
Customer reviews are of great value for conversion, trust and visibility in search engines. But how do you ensure that collecting reviews runs smoothly, without friction for your customers? With the Smartsurvey API, Kiyoh offers a powerful solution.
Seamless integration
within your own site or app
Higher response rate
thanks to fewer steps for the customer
Full control
On the timing and form of review collection
Seamless integration
within your own site or app
Higher response rate
thanks to fewer steps for the customer
Full control
On the timing and form of review collection
What is the Smartsurvey API?
Example of implementation on osdorp.nl
The Smartsurvey API makes it possible to integrate your own, personalized questionnaire within your own platform: be it a webshop, customer portal or mobile app. This allows you to collect customer feedback in a safe, fast and user-friendly way, directly through your own environment.
How does it work?
With the Smartsurvey API, you easily integrate a custom assessment form into your platform. The technology is designed to be secure, flexible and user-friendly, both for your team and for your customers. Here’s how it works in practice:
The Smartsurvey API connects seamlessly to your existing infrastructure. Whether you are using a web shop platform, customer portal or mobile app, the API is easily integrated into your workflow. This allows you to show review requests at the right moment in the customer journey, without external redirects.
Security is key. The API works exclusively via encrypted connections and requires a unique API key to grant access. This ensures that customer data and review requests are handled securely.
You decide what the review form looks like. Add star ratings, open text fields or targeted questions tailored to your target audience and brand identity. This way, you gather targeted insights that tie directly into your business goals.
As soon as a customer enters a review, it is automatically linked to your Kiyoh profile. No manual input or intermediate step is required: all data is processed immediately and presented clearly in your dashboard.
Why choose the Smartsurvey API?
- Higher response rate: customers stay on your own platform and experience less interruption.
- Complete control: decide when and how to display a review request.
- Quick implementation: clear documentation and support from Kiyoh.
- Linked directly to your existing Kiyoh review profile.
Sample implementation on beersgroup.com
Who is this solution suitable for?
The Smartsurvey API is designed for Web stores and platforms that have the technical capacity to integrate themselves, or work with a development partner. Think e-commerce companies with their own development team, marketing departments that want maximum control over the customer journey, or organizations that want to link multiple systems together.
For this target group, the API offers maximum flexibility: you decide when, where and how a review request is displayed. In addition, Kiyoh offers an XML feed & APi that allows you to publish collected reviews in your own house style on your site, fully customized to your brand and layout. This way you get the most out of customer feedback, without compromising on user experience or visual consistency.
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